Security & Privacy

Pamusika provides several features to keep your account safe and your personal information private. This guide covers passwords, biometric login, blocking users, account recovery, and reporting.

Password management

Changing your password

You can change your password at any time from Settings > Change Password.

Enter your current password.
Enter your new password.
Enter the new password again to confirm.
Tap Change Password.

Your new password must meet these requirements:

At least 8 characters long
Contains at least one letter
Contains at least one number
Must be different from your current password

Setting a password (OTP users)

If you originally signed up using OTP (one-time password) login, you can set a permanent password from Settings. Having a password lets you log in faster without waiting for an OTP code each time.

If your device supports fingerprint or face recognition, you can enable biometric login for faster, more secure access to Pamusika.

Setting up biometrics

Go to Settings.
Under the Security section, you will see your device’s biometric option (such as “Face ID” or “Fingerprint”).
Toggle the switch on to enable it.
You may be asked to authenticate with your biometric to confirm.

Once enabled, the app will prompt you for biometric authentication when you open it, instead of entering your password.

Blocking users

If someone is behaving inappropriately, you can block them. Blocked users:

Cannot send you messages
Cannot see your listings
Will not appear in your search results

How to block a user

You can block a user from their profile or from a message conversation. Look for the block option in the menu.

Managing blocked users

To view and manage your blocked users:

Go to Settings > Blocked Users.
You will see a list of all users you have blocked, including the date they were blocked and the reason (if you provided one).
To unblock someone, tap the Unblock button next to their name and confirm.

Account recovery

If you lose access to your account, you can recover it using your phone number or email address.

Recovery via phone

On the login screen, tap “Can’t access your account? Recover it”.
Select the Phone tab.
Enter your phone number (including country code, e.g. +263…).
You will receive a verification code via WhatsApp. Tap the button to open WhatsApp and send the code to the Pamusika number.
Once verified, set a new password for your account.
You will be logged in automatically.

Recovery via email

On the login screen, tap “Can’t access your account? Recover it”.
Select the Email tab.
Enter the email address associated with your account.
Check your email for a 6-digit recovery code.
Enter the code in the app.
Set a new password and you will be logged in.

Dormant accounts

If your account has been inactive for an extended period, you may see a message saying the account is dormant. In this case, contact Pamusika support directly for help recovering your account.

Changing your phone number

If you get a new phone number, you can update it from Settings > Change Phone Number. You will need to verify your new number before the change takes effect.

Privacy

What information is visible to others

Other users on Pamusika can see:

Your name and profile photo
Your bio and announcements
Your verification badge
Your ratings and reviews
Your active listings

Other users cannot see:

Your phone number
Your email address
Your blocked users list
Your saved items or favourites

Exporting your data

You can download all of your personal data from Pamusika at any time:

Go to Settings > Privacy & Data.
Tap Export My Data.
Your data will be prepared as a JSON file, including your profile, listings, messages, and more.
Share or save the file using your device’s share menu.

Reporting inappropriate content

If you see a listing, message, or user that violates Pamusika’s guidelines, you can report it directly from the app:

On a listing: Look for the report option in the listing’s menu.
On a message: Long press or tap the menu in a conversation.
On a user profile: Tap the menu on their profile page.

Reports are reviewed by the Pamusika team. You can provide a reason and any additional details to help with the review.